Need help enabling O2O for proxied CNAME DNS record

[ivanmuench]

What is the name of the domain?

Dimension Lamps

What is the error number?

No error number encountered

What is the error message?

Target is not allowed for a proxied record

What is the issue you’re encountering

Need help enabling O2O for proxied CNAME DNS record

What steps have you taken to resolve the issue?

Attempted to create a proxied CNAME record, but it failed with the error: ‘Target xxxxx is not allowed for a proxied record.’ Reviewed Cloudflare’s documentation and community forums and determined that I need to request O2O enabled for my account

What are the steps to reproduce the issue?

From the Dashboard: DNS>Records>Add record
Type - CNAME Name – my domain
Target – Shopify targe domain
Proxy status - Proxied
Save - This is where I see the error

Screenshot of the error

[fritex]

Lately a helpful post:

Information: Cloudflare Updating O2O Config for misconfigured Shopify Storefronts

We recently contacted a handful of customers about misconfigured DNS records supporting Orange-to-Orange (O2O). As the deadline for manual updates has passed, Cloudflare will automatically update the remaining zones with misconfigured records. These records rely on O2O but incorrectly point to a Shopify IP instead of CNAME-ing to shops.myshopify.com. This change will begin rolling out on March 11, 2025. Misconfigured O2O DNS records will be updated to a CNAME pointing to shops.myshopify.com. E…

From the shared screenshot, it looks to me like you’ve got A type DNS record already added.

Are you going to be using CNAME or A type of the DNS records pointed to the Shopify?

May I ask if you’ve followed the instructions from article below to enable Shopify for your domain at Cloudflare?

Shopify | Provider guides · Cloudflare for Platforms docs

Helpful:

O2O will work automatically on proxied CNAMEs anyway so doesn’t need to be enabled by Cloudflare manually. Just ensure you are using your provider’s CNAME and not A/AAAA records.

It has to be either one (CNAME) or another (A), cannot be both variations.
Sometimes it works perfectly fine even with (DNS-only) since Shopify uses Cloudflare, therefrom no need for proxy .

[ivanmuench]

Hey @fritex thanks for following up. Yes I have removed the A type entry and added CNAME to shops.myshopify.com. I realised after I uploaded the screen shot last night that I still had the A type in place. This has now been removed.

[ivanmuench]

Additionally, I can confirm I am following the instructions. Thank you.

[mattlab]

Thanks for confirming! I’ve enabled O2O for your account, could you try the action again?

[ivanmuench]

Great, thanks @mattlab I can confirm I can now set the CNAME entry to proxied. I’ve rolled it back to DNS for now whilst I double-check the settings and confirm everything is in order. But you can certainly consider this resolved, and I’ll be sure to refer to the documentation and forums if I encounter any further issues.

Thanks again for the speedy response, greatly appreciated!