Need help configuring subdomain to shopify store. DNS Validation Error (Code: 1004) This record type cannot be proxied

oldbullathletics

Jul 28, 2021, 11:32 AM PDT

Need help configuring subdomain to shopify store.

When I add a CNAME record to create a subdomain of shop to the Shopify target shops.myshopify.com I am getting the below error message.

DNS Validation Error (Code: 1004) This record type cannot be proxied

Thanks in advance for the assistance.

Hi @oldbullathletics,

Shopify use Cloudflare as well, this can create a conflict known as Orange to Orange. You should click the :orange: to turn it :grey: and unproxy it. You should then be able to add the record.

Just note that any settings in your Cloudflare account will not take effect as Shopify control the Cloudflare config.

Thank you so much! I wish they would list that in their instructions section.

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