Need DNS Records but none are listed - Name Servers show Cloudflare

What is the name of the domain?

What is the issue you’re encountering

Our domain is hosted by GoDaddy. We are implementing a new CRM software which will host our website as well as allow Word Press editing, etc. They are asking for DNS records and nothing is listed on Go Daddy. When I spoke with the individual who originally established our domain via Go Daddy and built our website, he stated that he did nothing regarding DNS. Upon chatting with Go Daddy Tech Support, I was told to contact Cloudflare Support because the Name Servers show amy.ns.cloudflare.com and andy.ns.cloudflare.com. HELP!

What steps have you taken to resolve the issue?

See above

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

I have no clue

Your site is currently active on Cloudflare so any DNS changes need to be made in your Cloudflare account…
https://cf.sjr.org.uk/tools/check?496376a06b6d4d68a2e9eab26a97b073#dns

If you don’t know who set up your Cloudflare account, your domain was added to Cloudflare on 2023-07-15 according to securitytrails.com so that may remind you who set it up.

You can try to recover Cloudflare account access following these steps…

Failing that, you can take control of the DNS by changing the nameservers set at Godaddy back to Godaddy’s default so you can use their DNS, or set up another Cloudflare account and use the new nameservers Cloudflare will allocate you.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.