Need a support response

I’m only on the free service however, I believe I can still expect a 24 hour response time but I’ve been waiting 4 days. I appreciate the service is free, so any service is appreciated however, I cant work without my site, I’ve sent a support ticket an email and now this message. If anyone can help that would be great.

Hi @ahamaton,

Is this an issue the community may be able to help with, or is it an account issue?

I am sure they are getting soo much of tickets around these days. They will priorities your support based on your plan. But they will surely reply once your ticket is opened.

I understand that, that’s why I pointed out the free account support response time is supposed to be 24 hours. Excluding the bank holiday and the weekend its been at least 4 days.

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