Nameserves & A records

Hi I need help please.
i recently tried to log into my word press site to make some changes ( as not done for a very long time) when i tried to log in i got an error message and it sent me to 123-reg (where i purchased my domain) I contacted them but they told me that my name servers are with cloudflare and that i need to access the dns servers on cloudflare and make sure the A records are pointed to a diff number (they gave me the info)
I contacted the person who set up my web site quite a few years ago but he is saying he knows nothing and is unable to help me.
I do not have an account with clouflare (well i just created one now) but nothing linking to my website.
My hosting is done via 123-reg through a yearly subscription - would it be somewhere in there that the changes need to be made?
If anyone is able to advise on what I need to do I would really appreciate it as i’m at a loose end and unable to make changes to my web site.
the website is working and can be viewed online but i need to access it to make changes.
Thanks so much

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Sorry for the issues, can you share the name of the domain?

I’ll share some links that may help you regain access and some other suggestions.


The only way you’ll be able to regain access is by having access to the email address of the account.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email


If the links are not helpful, you may wan to open an Account ticket for additional assistance.

You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support. Once you have an account ticket, please share your ticket number here.

thank you so much I will take a look now and get back to you. Very much appreciated

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