Nameservers pending

[monmackfood]

Answer these questions to help the Community help you get started.

What is the domain name?
monmackfood

Have you searched for an answer?
yes

Describe the issue you are having:
My name servers are still pending after a week and I’ve done everything that the set up instructions say to do. I’m also not receiving emails to the account connected to my website.

[Erisa]

@monmackfood

What is the domain name?
monmackfood

Assuming you mean monmackfood.com, it appears to be pointing at Cloudflare nameservers, resolving with Cloudflare IPs and serving proxied traffic.

Could you show a screenshot of what you’re referring to when it says pending?

[monmackfood]

Ok i realise I had 2 domains in my account and one was wrong so that was my bad… Sorry!!! But the issue of the email still stands.

[Erisa]

@monmackfood

issue of the email

From what I can tell, the MX record for monmackfood.com points to mail.monmackfood.com which is Proxied.

Cloudflare cannot serve mail traffic on proxied DNS records. I recommend disabling the proxy for the mail subdomain so that it’s set to DNS-only.

[monmackfood]

ok great, and how do i do that? sorry this is like another language to me!

[Erisa]

@monmackfood

how do i do that

No worries!

If you like reading, there’s documentation here:

Proxy status · Cloudflare DNS docs

But as for this case:

1. Go to your domain’s DNS records, here’s a quick link to get there: https://dash.cloudflare.com/?to=/:account/:zone/dns/records
2. Locate the record called “mail” and click Edit on the right hand side next to it:
   
   
3. On the small area that appears, click the toggle next to “Proxied” so that it turns off and becomes a grey cloud with “DNS-only” next to it.
   
   
   
   
   

Then click the blue Save button and you’re done.

[monmackfood]

AMAZING!! All fixed thank you so much!!!