Nameservers- changing invalid nameservers that were provided by cloudflare

Website, Application, Performance DNS & Network
1

What is the name of the domain?

sophiadevereaux.com

What is the error message?

Invalid Nameservers

What is the issue you’re encountering

I purchased and registered my domain through Cloudflare and have been trying to follow the steps to set it up. I’m stuck on changing the nameservers- I’m not super techy but I have done some research on where to navigate to to edit these and there aren’t any options on the page. I’ve confirmed that my registrar is Cloudflare, so I’m confused why my nameservers would be invalid to begin with. At any rate, I simply can’t find a place to edit them within the dashboard so that the error message stops showing up prohibiting me from getting my site up.

What steps have you taken to resolve the issue?

I’ve looked through pages of forums, discussion platforms and articles on Cloudflare’s dashboard. I’ve used DNS finders to confirm my domain being registered with Cloudflare. I’ve used their AI assistant to give me instructions to navigate to where I could edit the name servers, which weren’t options. (Overview>DNS>Set up doesn’t work because I’m not seeing and edit button. Domain>DNS>Records>Nameservers>Edit has the same issue.) Help pls lol

What feature, service or problem is this related to?

Nameservers

Screenshot of the error

Screenshot 2025-03-01 at 10.53.26 AM.png
Screenshot 2025-03-01 at 10.53.26 AM.png1114×1418 133 KB

2

It looks like you might not be logged into the Cloudflare account in which you bought the domain.

Please log out and try the steps for Forgot your email here: Login and account issues · Cloudflare Fundamentals docs

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3

Will that still work if my domain is inactive? I tried it earlier and didn’t get an email to any of my accounts and I’m thinking that may be the issue.

4

Your domain is active in the account that you bought it in.

Do you see the domain in the account that you are in here in the Domain Management section? Do you see the invoice in Manage Account → Billing?

5

Yes. I see it there under subscriptions

6

Do you see it in the invoices? Under subscriptions, all you should see is the free plan.

More importantly, do you see it in Domain Management?

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7

I don’t see it in either of those. Under domain management it gives options for registering a domain or transferring a domain and says this:
Register and renew domains with no markup or hidden fees.

8

Then you are definitely in the wrong Cloudflare account.

1 Like
9

Hmm ok. Is there another way to figure out what account that’s with, or do I just try following the prompts for forgot email again? I’m just confused because I didn’t get an email when I did that.

10

Did you receive a confirmation email after registering the domain? Did you maybe login via iCloud/Google?

If you can’t figure out what account you used, your only option would be to create a support ticket.

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11

I’m just seeing a confirmation from a few days ago that I used with google when I remembered I had to get this figured out lol.
But, where would I make a support ticket? I tried to find that on the website and it just kept taking me to the AI service lol

12

You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

Please share your ticket number here after you created it.

13

It’s 01410344

Thanks so much for the help

14

I’ve escalated that to the support team.

15

Thanks so much!

16

Did you also check the spam folders of all your email addresses?

Can you also check again that you didn’t use the option to login to CF with your Google/iCloud account? CF support took a look at your ticket and they seem confident that there are no problems, other than that you didn’t use the correct email address to login.

So please check all of your email accounts again.

1 Like
17

OK I found the email its related to- thank you so so much for the help! Totally embarrassed that I didn’t realize :woman_facepalming:t2:

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