Nameservers can't be moved off cloudflare

What is the name of the domain?

latitudesoflifelcom

What is the error number?

none

What is the error message?

Unable to transfer namesavers at my host. Unable to change in cloudflare. Site is down

What is the issue you’re encountering

Unable to transfer namesavers at my host. Unable to change in cloudflare. Site is down

What steps have you taken to resolve the issue?

contacted host they cannot help

What are the steps to reproduce the issue?

Site is down and in limbo between host and cloudflare

Screenshot of the error

Your domain is active on Cloudflare and using Cloudflare as the registrar.
https://cf.sjr.org.uk/tools/check?13ca795712e343b9b1ba22b04708668d#dns

You cannot change the nameservers of a domain registered with Cloudflare as indicated at the time of transfer. In most cases you shouldn’t need to as you can point the Cloudflare DNS at your hosting. If you must change nameservers, you will need to wait until the (ICANN mandated) 60 days have passed since the last transfer then transfer to another registrar.

Your site is timing out, check your Cloudflare DNS records are set to correctly point at your web host.
https://dash.cloudflare.com/?to=/:account/:zone/dns/records

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I paused cloudflare and my site is now back up and running. As soon as the 60 days are up I am transferring it away. Nothing but issues with cloudflare. Very disappointed.

If using DNS only on Cloudflare is working then you don’t need to move the domain away and don’t need to change the nameservers.

If the site times out when using the proxy, then your host/server is blocking connections from Cloudflare for some reason.

My site is down again. Host can’t help and I have no idea how to correct in cloudflare.

The host doesn’t respond to pings or connection attempts using either HTTP and HTTPS.

The MX record starts with _dc-mx as well, indicating that it contains a proxied hostname
That will cause email delivery issues. It is best to ensure that only :grey: hostnames are used in MX records.

Sorry greek to me. I am a novice and my host has great support but when I am with cloudflare, they cannot help.

As @epic.network has noted, the IP address of the host is not responding. The problem is with the host (or the IP address you have set), not Cloudflare.

As also noted, you need to make sure your DNS records for mail and smtp need to be set to “DNS only” as Cloudflare does not proxy mail connections.

For now, pause Cloudflare and check that everything works. Only when it does, re-enable Cloudflare.

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Its paused and the site is down.

That’s certainly different than the last time around:

Something weird is going on with your host. Best to leave it paused for a while while you work with your host to get it working consistently.

2 Likes

Still paused and the site is down. Sorry for the confusion.

Host says it can’t do anything with it being with cloudflare. I am stuck in the middle.
thanks

As noted above, if Cloudflare is paused for your site (as it is currently), then all traffic goes directly to your host and does not pass through Cloudflare. You’ll need to push back at the host. They are fobbing you off.

https://cf.sjr.org.uk/tools/check?51e8af6d2cd149458411d0feee2692d6#dns

Keep Cloudflare paused until the problem is resolved.

3 Likes

With Cloudflare paused, the broadcasted DNS record should be what your host needs to check the site. Ask them if there are any issues with your DNS that would cause any issues with the site. They should at least be able to zero in on the one DNS record required to load your site.

1 Like

Thank you, I have reached out to them.

3 Likes

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