Nameserver Update when Cloudflare is Registrar

What is the name of the domain?

keepthinkinggames.com

What is the issue you’re encountering

It’s asking me to change my name servers at my regsitrar, but Cloudflare IS my registrar.

What steps have you taken to resolve the issue?

I have attempted to re-add the domain, but it says it is taken.

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

I registered the domain in January, but it is not listed in Cloudflare when I go to domain management.

Screenshot of the error

I have also opened a support ticket, Case # : 01019010. It was immediately closed, I replied with more details, and it was reopened. It’s been a couple of days and I’ve heard nothing more. So I thought I’d try the community.

Welcome to the Cloudflare Community. :logodrop:

Your screenshot suggests that you may be in the wrong account. Your DNS records contain Cloudflare IPs which would be caused by a new Cloudflare account querying a domain that was already proxied in another Cloudflare account.

The following test results also suggest that you are in the wrong account. They show that the domain is active in an account with the names jake and lilith, not the one showing augustin and mia.

https://cf.sjr.org.uk/tools/check?c7c29cee7a43474c82037b4839a5398f#dns

I notice that you are using iCloud for email. Did you create a Cloudflare acount using your Apple ID to sign in and then change the email address? Changing the email address can result in the creation of another Cloudflare account. See if the following helps you access the correct account.

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Ah, thank you. I reviewed my past emails from Cloudflare and indeed found an email address change back in May. Logging in with that email shows me the keepthinkinggames.com domain active.
Thanks you!

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A post was merged into an existing topic: Cannot point Cloudflare DNS to Cloudflare pages

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