Nameserver check still pending I followed all the steps

[clachanceqc]

What is the name of the domain?

soinsenergieintentions.ca also have soinsenergieintention.ca - soinsenergieintentions.com - soinsenergieintention.com I will redirect to

What is the error number?

Nameserver check still pending ( for way more than 24 hours )

What is the error message?

Cloudflare is now checking the nameservers for soinsenergieintentions.ca. Please wait a few hours for an update.

What is the issue you’re encountering

Nameserver check still pending - I can’t continue my process on Dashnex setup until this is resolved

What steps have you taken to resolve the issue?

Reviewed 3 time the Overview Page steps
Even rechecked the setup at my registrar Canspace, to make sure to have Cloudflare nameservers brodie.ns.cloudflare.com and sofia.ns.cloudflare.com

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

as is. I made the setup, I’m not an expert in that matter, but I followed all the steps

Screenshot of the error

[Laudian]

You didn’t change your nameservers yet.

Instead, you created NS records at your current nameservers. It’s easy to mix these up, but you need to find the menu where you can change the nameservers.

[clachanceqc]

Hi ! thanks for your fast response.

changing them at registrar end ?

[Laudian]

Yes, you need to make that change at your Registrar.

[clachanceqc]

But I did change those from “Manage DNS” and checked again and no other menu or button. Unless they have control over our setup. I just sent them the question and they usually answer fast ( I hope ).
Because that the only thing I see are the NS records in the “DNS Manager” section

[Laudian]

Does this site help you?

How do I change my nameservers? - CanSpace Solutions

[clachanceqc]

I read that post and it’s an old window, the interface changed since then. But that drive to the same NS record update

@ NS 14440 sofia.ns.cloudflare.com
@ NS 14440 brodie.ns.cloudflare.com

[Laudian]

@clachanceqc

it’s an old window, the interface changed since then

Annoying when the guide isn’t kept up to date…

@clachanceqc

same NS record update

NS records are definitely not what you’re looking for. I guess you have to wait for their support to reply in that case.

[clachanceqc]

Hi!

so I got the answwer and I wasn’t at the right place to do these changes as you told me.

I was able to see that the window is not outdated I need new glasses
I needed to read carefully the navigation menu that was showing the path to chose. So help is up to date ( but yes bit confusing )

Here what I did:

• changed back the NS records to their original values
• Did enable 301 forwarding for my 3 other domain to my soinsenergieintentions.ca domain
• changed the default nameserver to a custom nameserver names to Cloudflare

Waiting to see their response on my latests ticket update

I don’t think I need all 4 domain defined on Cloudflare if I do 301 redirect on my registrar site, right ?

Thanks

[Laudian]

@clachanceqc

changed the default nameserver to a custom nameserver names to Cloudflare

That hasn’t happened yet. Maybe you just need to wait a little longer:

ca.                     172800  IN      NS      j.ca-servers.ca.
ca.                     172800  IN      NS      c.ca-servers.ca.
ca.                     172800  IN      NS      d.ca-servers.ca.
ca.                     172800  IN      NS      any.ca-servers.ca.
;; Received 309 bytes from 2001:dc3::35#53(m.root-servers.net) in 32 ms

soinsenergieintentions.ca. 86400 IN     NS      dns1.canspace.ca.
soinsenergieintentions.ca. 86400 IN     NS      dns2.canspace.ca.
;; Received 163 bytes from 2a0e:dbc0::101#53(d.ca-servers.ca) in 7 ms

soinsenergieintentions.ca. 86400 IN     NS      dns2.canspace.ca.
soinsenergieintentions.ca. 86400 IN     NS      dsn1.canspace.ca.
;; Received 101 bytes from 51.222.139.240#53(dns2.canspace.ca) in 120 ms

@clachanceqc

I don’t think I need all 4 domain defined on Cloudflare if I do 301 redirect on my registrar site, right ?

Sounds good.

[clachanceqc]

Good! Yes things should work soon. If I receive the email I’ll be more than happy!

Now I need to setup my temp website page, and work for my coming fair on feb 1st, and so much to do! But my new life is about to start.

Thank you so much Laudian for your help, I really appreciate!!

I’ll come back if anything is wrong, but…

Have a nice day!

[Laudian]

@clachanceqc

Yes things should work soon.

Looks good now.

soinsenergieintentions.ca. 86400 IN     NS      sofia.ns.cloudflare.com.
soinsenergieintentions.ca. 86400 IN     NS      brodie.ns.cloudflare.com.
;; Received 112 bytes from 185.159.196.2#53(c.ca-servers.ca) in 7 ms

[clachanceqc]

WOW! just got my answer for my domain address and it is ACTIVE! Yeah!

Thanks!