Nameserver changes on Pending state

[donnay]

What is the name of the domain?

.africa

What is the issue you’re encountering

Nameserver change on pending mode

What steps have you taken to resolve the issue?

I’m trying to move a domain from one cloudflare account to another. I changed the nameserver details for the domain on the current cloudflare account however it’s been in a pending state for a few days now it just doesn’t update the nameserver details. Is there anything that can be done regards to this ?

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

I’m trying to move a domain from one cloudflare account to another. I changed the nameserver details for the domain on the current cloudflare account however it’s been in a pending state for a few days now it just doesn’t update the nameserver details. Is there anything that can be done regards to this ?

[Laudian]

What is the domain, and what are the old/new nameservers?

[donnay]

Hi there,

The domain is: wild-expeditions.africa
Old Nameservers:aragorn.ns.cloudflare.com
liv.ns.cloudflare.com

New Nameservers: deborah.ns.cloudflare.com
henry.ns.cloudflare.com

[Laudian]

At this time, your domain is using all 4 nameservers. It must only use the 2 nameservers of the new Cloudflare account.

wild-expeditions.africa. 7200   IN      NS      liv.ns.cloudflare.com.
wild-expeditions.africa. 7200   IN      NS      henry.ns.cloudflare.com.
wild-expeditions.africa. 7200   IN      NS      aragorn.ns.cloudflare.com.
wild-expeditions.africa. 7200   IN      NS      deborah.ns.cloudflare.com.
;; Received 151 bytes from 2a01:3f1:3033::53#53(nsp.netnod.se) in 1 ms

[donnay]

I have already asked my hosting provider to update it and they did that but it seems like the issue is on cloudflare’s end ?

Thank you for picking that up

[Laudian]

No, the issue is not on Cloudflare’s end. Cloudflare has no control over the authoritative nameservers you set at your registrar.