Hi there. Think I’ve set up everything correctly. Final step is changing the nameservers with the registrar - which I did, but the site now doesn’t load. Site is http://newnaturalbusiness.co.uk. Registrar was Fasthosts. However, site is hosted elsewhere - but I set up the DNS in my Cloudflare control panel to point to the correct host, etc.
My questions:
Do I just change the nameservers on the registrar - or must I do it on the host, too?
How can I determine if everything else is set up correctly - i.e. how can I narrow down the problem of why the site won’t load when the nameservers point to Cloudflare?
Thank you. I’ve asked Fasthosts to disable DNSSEC and remove DS record from their interface for this domain. I’ll see what they say. I can’t see a way to do this myself. Sorry - I don’t really understand the screenshots you sent. You say you found 1 DNS record remaining for Fasthosts - but I can’t see any mention of Fasthosts in the screenshot. What makes you think this is the problem?
Great, thank you!
We patiently wait for their work and reply as a feedback information.
Thank you for asking and feedback information.
Unfortunately, this is a know “issue”, or rather to say it happens. Before we change domain nameservers, we should make sure we disable the DNSSEC feature and remove any of the existing DS type of DNS records for our domain at our domainr registrar.
Otherwise, if not, or if customer/user is not ackonwledged about this, it can cause issue like in your case.
Thank you. Can I ask though - from the first screenshots you sent - how can you definitely tell the DNSSEC is the problem? You said you saw “one DS record existing from your domain registrar Fasthosts.” How do you know this is from Fasthosts?
I have checked, and I see your website is working fine and can see the DNSSEC issue is resolved. Can you confirm the website is loading and working fine from your end?
