Name servers are causing the emails to delay to come into the inbox in real time

[tickey]

What is the name of the domain?

dosptyltd.co.za

What is the error number?

There is no error message. There is a delay in receiving emails

What is the error message?

There is no error message. There is a delay in receiving emails

What is the issue you’re encountering

Our domain has your name servers and they are causing the emails to delay to come into the inbox in real time.

What steps have you taken to resolve the issue?

We contacted our new web hoster and they advised to contact you

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

I dont know or understand what you are asking

Screenshot of the error

[sjr]

Make sure the mail related subdomains (mail, smtp, imap, pop) in your Cloudflare DNS are set to “DNS only” and not “Proxied”…
https://cf.sjr.org.uk/tools/check?b5c324dd7d3e4057871c8e9b7569f1d6#dns-other

[tickey]

I had a chat with our current web hoster, they said we can only do this on our Cloudflare account which we nolonger have access to, can you assist with that?

[sjr]

If you don’t have access to your account, try these steps…

Login and account issues · Cloudflare Fundamentals docs

If you still can’t get access then you’ll need to change the nameservers at your registrar to those for a new Cloudflare account, or other DNS provider, in order to take control of the DNS.