Name server difference

Website, Application, Performance DNS & Network
1

What is the name of the domain?

drtaneshalawrencemd.com

What is the issue you’re encountering

Name server issue

What steps have you taken to resolve the issue?

Hi. I purchased my domain through Godaddy and my website is hosted by a CRM called GROOVE CM. Groove CM works with Cloudflare. Groove DM is suggesting one set of nameservers and Cloudflare is assigning another set of nameservers different from the GROOVE DM. When I put in the nameservers suggested by GROOVE DM the website works but when I put in the name servers suggested by cloudflare I get an error message on the website. How can change the nameservers in Cloudflare to the same ones suggested by Groove since those are the nameservers that are working?

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

Hi. I purchased my domain through Godaddy and my website is hosted by a CRM called GROOVE CM. Groove CM works with Cloudflare. Groove DM is suggesting one set of nameservers and Cloudflare is assigning another set of nameservers different from the GROOVE DM. When I put in the nameservers suggested by GROOVE DM the website works but when I put in the name servers suggested by cloudflare I get an error message on the website. How can change the nameservers in Cloudflare to the same ones suggested by Groove since those are the nameservers that are working?

2

You can’t. Setting the nameservers is how a domain is activated in a Cloudflare account. A domain can only be active in one Cloudflare account. You can have the account active in your Cloudflare account by setting the assigned nameservers or you can activate the domain in Groove’s Cloudflare account.

You need to determine whether you will be using Groove’s DNS or your own and follow the directions for the corresponding method. Do you have a link to a guide that you are following?

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