So cloudflare accused my website as a phishing website. What kind of service does this to its customers? I have a top ranked website on google and my users are getting phishing warning. This is damaging my reputation.
Btw i have lots of enemies online so is there a chance they may have reported our site multiple times using the report abuse page?
Anyone know how many days it takes to get this message removed from the webpage?
Hi @john6360,
They generally only flag a site as phishing after confirming it, I don’t think it is based on volume of reports.
You may want to check your site on Google Transparency Report to see if it shows up there.
Do you see a message in your Cloudflare dashboard about it?
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I checked it on google transparency report and it said “No unsafe content found”
I only see this on my cf dashboard " Your domain has been suspected of phishing or malware
Please review the identified items below. When you have removed the malicious content, you may request a review by our Trust & Safety team."
Any idea how much time review takes to remove this message?
Btw this page contains some onion links do u think this may be the reason?
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You will need to follow their instructions and look at what they have identified, remove whatever they have flagged and then you can ask them to review it.
Depends on what the onion links are to. The message should give more details.
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edit…
I checked it on google transparency report and it said “No unsafe content found”
I only see this on my cf dashboard " Your domain has been suspected of phishing or malware
Please review the identified items below. When you have removed the malicious content, you may request a review by our Trust & Safety team."
Any idea how much time review takes to remove this message?
Btw this page contains some onion links do u think this may be the reason?
^ ^ ^ This ^ ^ ^
nothing else. all of the above and the link of the page. There is no message at all
Date Category Page URL Status
If you really can’t think of a reason why they would have flagged it, contact support and ask for clarification given that you said they haven’t provided details in the dashboard.
Please also post your ticket number here.
To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details and link to your Community post. Here’s a bit of background on Cloudflare Support for reference:
https://support.cloudflare.com/hc/en-us/articles/200172476-How-do-I-report-a-bug-to-CloudFlare-
you mean i need to remove the whole page? this is my top ranked page on google.
i already contacted support and told them about my problem. They said they transferred my request to Trust and Safety team. Now i want to know how much time they take to review it? I need to know an estimated time frame. Because if they dont remove the warning then i will need to take my site to another platform before its too late.
We can’t provide any insight into that, I’m afraid. We have no internal access, and I believe that once a request has been transferred to Trust & Safety, most employees can’t even see it.
You will just have to wait for them to reply. There is nothing else we can do to help here.