How do I contact Support? I upgraded to business but they won’t let me use the chat yet
why did our website suddenly go down and we did not change the name servers of the domain.
Impossible to say without knowing the name of the site…
I see the agent correctly replied to your ticket 2862757 last night, you need to add a DNS
A record that points to your origin server. See this Tutorial for advice & insight Deprecated - Adding DNS Records
Please, do not open multiple tickets & create multiple posts @alex24 that just slows the reply time for you and everyone else.
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