My subscription to R2 was previously removed

General Billing
1

What is the name of the domain?

pytyro.com

What is the error message?

Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.

What is the issue you’re encountering

There were unpaid bills prior to this, and after I have completed the payment of these bills, re-adding the R2 subscription will not take effect.

What steps have you taken to resolve the issue?

  1. Complete unpaid bills
  2. Add R2 subscription again

Billing issues requre a Billing ticket with Support

10696824,9424545, 7043705 (I don’t know which bill specifically caused this problem, so I will now list all possible bills)

In what area can we help you?

Payment issue

2

Please help me restore my R2 subscription, as I am currently unable to access the images stored in it.

3

May I ask if those are the ticket numbers, or rather bill numbers? :thinking:

Kindly, may I ask you to open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support and share your ticket numbere here with us so we could escalate your case. Thank you in advance.

4

But I have already completed the payment, so I don’t think I need another invoice, right? However, the R2 subscription hasn’t been renewed.

5

Case ID: 01210976

1 Like
6

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply

7

Hi @huxiaofeng1983 my colleagues indicated the R2 subscription is active and have replied on your ticket asking for more details, please let them know there if you have ongoing issues. Sorry for the problems with this.

8

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