My subscription to R2 was previously removed without notice

General Billing
1

What is the name of the domain?

heyama.app

What is the issue you’re encountering

Since yesterday my access to R2 has been revoked.

What steps have you taken to resolve the issue?

Since yesterday, my customers cant access their data in R2. My R2 subscription suddently got removed for some reason. I have no idea why. (BTW I have no unpaid bills and was not notified regarding billing)
I created a support ticket but nothing. No reply. To have real support we must pay 200dollars. Cloudflare, what is this? Why is the service so vicious. Why all the issues always come from here.
Please get this fixed. I’m dying on support requestes from my customers. plz fix this. I don’t know what you want from me

Billing issues requre a Billing ticket with Support

01215389

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

There are no steps to reproduce. My access to R2 buckets is blocked like on the screenshot below. When I press on the button, the page just refreshes

Screenshot of the error

Screenshot 2024-10-02 093910.png
Screenshot 2024-10-02 093910.png1170×1027 50.5 KB

2

Please I need helppppppp. My users are cancelling my service because they cant access their data stored on R2. Why Cloudflare, WHY

3

Please can you unblock me PLZZZ? my ticket is: 01215389
cc:
Guys please help

4

Greetings,

Thank you for asking.

I am sorry to hear this happen to you.

Thank you for providing feedback information and sharing your ticket numer here with us.

I do understand your frustration and kindly asking you to not ping the Community members so frequently.

I’ve noted it and escalated your case to the team.

Kindly and patiently wait for a reply

5

thanks @fritex Finally a response. I have already shared my support ticket. Here it is again 01215389.
I even added the HAR details in the ticket. Thanks for your help

1 Like
6

@fritex still nobody. I dont know what to do. has anybody picked this up? I still have no response in the support ticket

7

We all have to be patient.

Only the Billing team has access to your account to fix the issue. Billing issues need to be resolved via a ticket. Currently I am not able to speed it up more than it is already.

You’ve created a topic, shared a ticket number and I’ve flagged and noted the team, therefore we’re waiting further the Billing Team to address your case.

8

I get you @fritex and thanks again for even responding. The issue here is that the request will stay open for days as I see all over the internet regarding Cloudflare. Everyone that had this issue got a fix in at list 3 days. I cant afford that. Customers keep cancelling their subscription to my service. I cant do anything

9

Hi there,

I see that your case has been resolved.
Feel free to reply if it’s not.

Take care.