My subdomain is not pointing to the correct IP

[massinternetbusiness]

What is the name of the domain?

https://apps.digital-marketing-secrets.com

What is the error number?

none

What is the error message?

none

What is the issue you’re encountering

Traceroute does not land on correct IP

What steps have you taken to resolve the issue?

I had added A Record for subdomain (apps.digital-marketing-secrets.com) to point to 192.145.239.41. But upon checked traceroute, it stuck at Cloudflare IP 104.21.28.87. I had tried to Purge Everything on Cache Configuration, but still not working.

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Just visit https://apps.digital-marketing-secrets.com and it’s not showing the website

[Laudian]

@massinternetbusiness

Just visit https://apps.digital-marketing-secrets.com and it’s not showing the website

That is the exact same website that I see when visiting your server directly. Please make sure that you are using the Full (strict) SSL mode in Cloudflare and that your website is properly configured with an SSL certificate for your subdomain.

[massinternetbusiness]

I’m using Full SSL, not Full (Strict), because I have other subdomains pointing to other providers. But, previously when I tried to use Full (Strict), I encountered Error “Too many redirect”. Any further help with using Full SSL?

[Laudian]

@massinternetbusiness

I’m using Full SSL, not Full (Strict)

You should not be using Full mode, it is insecure and hides problems like here.

Please change the DNS record for your subdomain to DNS-Only and make sure that your site works via SSL before you re-enable the proxy.

[massinternetbusiness]

Hi,
Thanks for your fast reply.
For troubleshooting, I have 2 subdomains with the same DNS settings.

A Records
abc.digital-marketing-secrets.com. 1 IN A 192.145.239.41
apps.digital-marketing-secrets.com. 1 IN A 192.145.239.41

The first subdomain is displaying the website correctly in https://
The second subdomain is not displaying the website correctly in https://

According to my hosting provider comments on the second subdomain is “the only site that has direct access to that domain is Cloudflare, and the rest of the world connects to that site through the Cloudflare caching (IP addresses are 104.21.28.87 and 172.67.170.112)”

Upon their traceroute checking, it stops at Cloudflare Caching IP and it doesn’t reach the destination IP 192.145.239.41

[massinternetbusiness]

I had “Purge Everything” for the domain (as per attached), but still same issue

[Laudian]

That is all nice and good, but I have already explained to you what the problem is and what your next steps should be.

@Laudian

That is the exact same website that I see when visiting your server directly. Please make sure that you are using the Full (strict) SSL mode in Cloudflare and that your website is properly configured with an SSL certificate for your subdomain.

@Laudian

Please change the DNS record for your subdomain to DNS-Only and make sure that your site works via SSL before you re-enable the proxy.