My sites turn inaccessible from some locations (eg: Brazil) when proxy enabled in D

Website, Application, Performance DNS & Network
1

What is the name of the domain?

tutto.com.br

What is the issue you’re encountering

My websites are perfectly accessible until I turn on proxy in DNS. I already configured SSL to Full Strict, but doesn’t make any difference

What feature, service or problem is this related to?

DNS records

2

what happens when you proxy :orange: your DNS A record called tutto.com.br? Can you attach a screenshot and/or share the error number or message?

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1 Like
3

Well, when I activate the proxy, the address simply became unaccessible:

I’m trying for this particular subdomain: admin.tutto.com.br. When I try to trace route, that’s the result:

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image1088×398 39.2 KB

But when I try to reach the website from a US location, it opens fine.

4

image
image845×475 16.7 KB

That’s what the browser shows.

5

Any tips, guys?

6

You seem to be collateral damage to:

You will need to contact Claro for further remediation.

7

Yes. Unfortunately, it seems to be a Claro problem.
I’ll try talking to them, bot with low expectations of a solution.

Thanks, anyway.

8

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