My site is not going through Cloudflare

cdn

#1

I have checked the host and name servers are setup. They validated that it’s not going through your server though. I have also checked at QTMatrix.


#2

Can you try going to the CF dashboard -> DNS tab and click on the grey clouds for www and goodcbd.com so that they turn to orange clouds?


#3

They are set that way. Something else is not working correct.


#4

Try turning it to grey, wait a minute or so, then turn it back to orange.

You may need to open a support ticket if that doesnt work https://support.cloudflare.com/hc/en-us/requests/new . If you do, post the ticket number here.

cc @cloonan


#5

Please do share the ticket number, I’d like to keep an eye on this issue. You may want to share the results of $ traceroute goodcbd.com on the ticket as the support team may want to look at that.


#6

I don’t have a ticket number. That would be nice to get though. Have not found how to submit one. I assume they can also perform a trace route and get the same information.


#7

@Judge shared a link above. But basically look for a green button at the bottom of just about every support article to file it.


#8

You have Cloudflare paused in the admin console.


closed #9

This topic was automatically closed after 14 days. New replies are no longer allowed.