My redirect rule stopped working

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the issue you’re encountering

My redirect rule stopped working

What steps have you taken to resolve the issue?

I setup a redirect rule from https://evermorelabs.co/product/* to Evermore marketplace
The rule was working but stopped for unknown reasons.

My root domain is a canvas website and my shop domain a Vercel hosted app.
I added “proxied” on the root and the shop CNAME DNS but didn’t seem to change anything.
I also tried with page redirect but not luck either.

What feature, service or problem is this related to?

DNS records

2

Do you mean Canva? If so, Canva use Cloudflare so if your DNS record is an A/AAAA record then requests will go direct to Canva’s Cloudflare account and not pass through yours so the redirect can’t work.

Canva does say to use their records unproxied in Cloudflare and don’t give a CNAME which would allow for Cloudflare O2O to work…
https://www.canva.com/en_gb/help/dns-settings/

3

Yes Canva thank you. I turned off the Proxy (which was the original state) but the redirection is still not working ..

4

As above, a redirection on Cloudflare won’t work if…

  • the DNS record is not proxied (requests will go direct to the host)
  • the host uses Cloudflare and the DNS record is not a proxied CNAME (requests will go direct to the host’s Cloudflare account)
5

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.