My R2 tip was removed, but I don't owe the bill

What is the issue you’re encountering

My R2 tip was removed

What steps have you taken to resolve the issue?

Don’t know how to solve it

My ticket: 3277555. It’s been 2 months and it still hasn’t been resolved for me.

My ticket: 3277555. It’s been 2 months and it still hasn’t been resolved for me.

Hi @bbu1013245 I suspect it’s failing due to an unpaid balance, but to be sure, can you go to https://dash.cloudflare.com/?to=/:account/billing, click the most recent invoice, open it, if you see this option
Screenshot 2024-07-10 at 1.24.33 PM

with an “amount due” & a “due date” shown above Pay online, and the due date has passed, that is certainly the reason for the failure.

All paid

Hey there,

Thank you for sharing the ticket number with us. The team is currently taking a look at your ticket, and you should get a reply soon.

ok thanks

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