My R2 subscription is suspended due to billing issue, i cannot re-activate again

General Billing
1

What is the name of the domain?

example.com

What is the error message?

Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.

What is the issue you’re encountering

my r2 subscription is renewed every 26’th of the month and i receive a invoice first, i received on the day 20’th an charge of 320$ usd and since i dind’t loaded funds yet to my paypal account (i wait for day 26) now my r2 is suspended and there is no way to try the payment again

What steps have you taken to resolve the issue?

I opened a ticket in billing department, but it has been 2 days without any response. I am unable to retry the payment manually even if i added an backup payment method, i am experiencing a service disruption since my R2 suscription is suspended due this.

Billing issues requre a Billing ticket with Support

00980529

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Log in to the Cloudflare dashboard.
Navigate to the Billing section.
Verify that there is no pending invoices to pay
Attempt to access the R2 service.
Click “Add R2 subscription to my account” button.

Screenshot of the error

Screenshot_1.jpg
Screenshot_1.jpg1417×672 101 KB

2

Case Number

00980529

Created

7/20/2024, 12:51 PM GMT-4

why cloudflare takes so long to answer?

3

My colleague indicated this has been resolved on your ticket. If that is not the case, please let us know here.

4

not yet, i’m still unable to pay or retry the payment since there is no pending invoice or pay button

and “add r2 suscription” button doesn’t work

1 Like
5

A post was merged into an existing topic: R2 Billing Problem

6

I honestly don’t know how a company as big as Cloudflare can be so inefficient in handling a billing issue

I have had my R2 subscription suspended since the 20th and they haven’t done anything to help me resolve the problem once and for all

I was even charged for this month and paid the bill, and guess what? I still can’t use my R2 and it won’t let me reactivate it either

Seeing messages from other people who are even business customers and they still don’t resolve them makes me very angry

Case Number 00980529

7

Hello, can you attach the HAR file in the ticket 00980529 while demonstrating the issue ?
How do I generate a HAR file?

1 Like
8

done…

1 Like
9

Jesus Christ, why is taking so long to fix this issue?

I HAVE PAID THE INVOICE AND MY R2 IS STILL SUSPENDED

please give me back my service again, I trusted Cloudflare as a serious company, but is unacceptable this waiting time

Case Number 00980529

10

i am in the same situation as you, cloudflare support never answer

1 Like
11

@ikmal i am still waiting for a solution or at least an update about this problem

it’s coming to be 15 days with my r2 suspended, while i am losing clients and visitors daily

i don’t have any pending invoice

please help…

12

I’m in a road to 1 month without getting support replies or help regarding this issue, thanks cloudflare

1 Like
13

Case Number 00980529

14

My colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

1 Like