My private email able to send but not able to receive email

General Email Routing
1

I just open a private email account from my host company - namecheap. But I can’t receive incoming mail. I am able to send email from the private email platform. I have no idea what is wrong in DNS record.

seong
seong1244×746 82.6 KB

4

You need to enter @ as the name for your mx records, not the full domain:

dig +short tnkn.fun.tnkn.fun mx
10 mx1.privateemail.com.
10 mx2.privateemail.com.

dig +short tnkn.fun mx
2 Likes
5

Wow, that’s an interesting catch.

But I’ll argue this is a bug in Cloudflare, or, at the very least, an inconsistency in the way the different TLDs are handled.

I just tested this and for .com, entering @ or the full domain gets you the same result (as it should!).

And as Cloudflare doesn’t display the full hostname in the “Name” column, there’s really no way to tell looking at the DNS screen whether tnkn.fun is the full domain or the subdomain tnkn.fun.tnkn.fun (that’s why I find your foresight to check this very intriguing!).

2 Likes
6

Thank you for your help. I did as you said that input just @ as the name for my mx records. But the result is same that the full domain shown as tnkn.fun

7

The result is that it is now working:

dig +short tnkn.fun mx
10 mx1.privateemail.com.
10 mx2.privateemail.com.

I don’t think it should. But I can confirm the same behaviour for multiple of my .de domains that I tested. Definitely something weird going on there.
I guess I’ll create a topic and we can test this with some different TLD’s?

I’ve seen @epic.network catch this once. Since then, it’s always the first thing I check when records don’t seem to show up.

2 Likes
8

Yes!! It has been resolved! Thank you!!

2 Likes
9

That’s good to hear.

Can you maybe remember what exactly you typed into the name field before you fixed it?
Was it one of these?
@
tnkn.fun
@tnkn.fun

It would be helpful to know.

10

I remember that just type in @.

내 Galaxy에서 보냄

-------- 원본 이메일 --------
발신: Laudian via Cloudflare Community [email protected]
날짜: 23/11/19 오후 5:47 (GMT-06:00)
받은 사람: [email protected]
제목: [Cloudflare Community] [General/Email Routing] My private email able to send but not able to receive email

| Laudian MVP '24
November 19 |

  • | - |

That’s good to hear.

Can you maybe remember what exactly you typed into the name field before you fixed it?
Was it one of these?
@
tnkn.fun
@tnkn.fun

It would be helpful to know.

11

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