My payment was canceled after 6 days and I lost everything

[alexj28011990]

What is the name of the domain?

relax-xxx.me

What is the error message?

payment reversal

What is the issue you’re encountering

I bought some domains on cloudflare, paid for them, but I received an email notification from stripe with a confirmation on the registration link. My payment was successful, ate after 5 days I got the money back to my bank card, but the domains remained paid. I saw the email a few days later, the link expired. Bottom line: tech support did not answer me, domains are blocked in my personal cabinet. Can I get the payment confirmation link again and pay for the domains again (since the payment for them came back)?

In what area can we help you?

Cancelations

[cloonan]

If you already have a case, Support will respond to you on that case.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.