From 3 days ago, when we surf the web home, we keep facing “One more step - Please complete the security check to access www …” to proceed to the site.
It does not matter which browser we are surfing or on what device (Windows/Iphone/Ipad/ Android).
I have contacted my ISP and according to them we do not have a shared IP address. Our IP address does not show any signs problematic activities, not even in the logs. Everything looked good according to them.
I have found out that it is related to Cloudflare. The web page somehow detects all our devices from our IP-address as potential bots or other malicious software and wants us to verify that we are humans.
My conclusions to the problem-solving guide:
Our IP address is not blacklisted on ProjectHoneyPot, however I have tried to whitelisted it anyway. It has not helped.
If I take a device from my network to a different network (another IP-address but from the same country) the validation screen is gone. Take it back to my network and the validation screen is back. Conclusion, it is related to our IP-address and we can rule out the country ban.
We are trying the same sites from a PC with Windows, Android, an Ipad and an Iphone. The validation screen turns up on all of them so this should rule out “your actions are triggering a Web Application Firewall rule”. All we try to do is to surf the web with a web browser. Antivirus software also seems pointless because all the device in our network can not possible been infected by malicious code. The validation screen turns up on all devices.
I am running out of options on how to solve it. I am really start to think that we are affected by some error in Cloudflare. What can we do to fix this?
Hello salemreal2002 You are not alone .
Sorry if i write here, because my ip is black listed wrongly too, and IP address is not blacklisted on ProjectHoneyPot neither.
On Saturday start all problems, i was playing, game server crashed because ddos atack, then i reconect to game and try to play again, because was impossible to play fine i stop, next day can’t to play ( atlas game) or open commun forums/ websites without capchas… right now i use a vpn program because, with my real ip is impossible to to ask for help here.
I’m not criminal, must be a false positive, please revise my ip ( please mail me for ip check) or say me what wrong activity? because i work all day and play if have some free time, no cheats, no spam, ddos is not on my mind… ¿what wrong?
Thanks on advance, regards.
I agree with you ireyesix. I have tried all options in YouTube and websites but noting happen. So, I put my question here maybe I find the answer. I hope they can help us as we are just visitor to that websites.
Thank you Sdayman for your reply.
For the first topic I have read it many times but doesn’t give the solution for my issue. and Privacy Pass I use it but for how long? I hope if you help me to avoid this problem and I will be grateful for that.
My isp say to disconectt cable modem for 4 days, i’m going to 1 week for ensure, i ask about manual ip change, but they say can’t. Only wen disconect a count down start at day 4 you ip flag as avalible to other customer, but is not sure that happen perhaps is going to be same…
Regards and good luck
I check my IP and my IP is not in Blacklist and no red flags on it.
For disconnect my cable modem, you mean switch it off for 4 days or I remove the cable from my laptop and work wifi.
Thank you in advance
Thanks Sdayman for the reply and the post translate. in ProjectHoneypot i’m in the whitelist and nothing change.
And for Privacy Pass i used this last night but it doesn’t work for the site i use (Sreamlabs i’m a Baby streamer) so i don’t know what to do after this and i try everything i saw in internet but nothing be different.
I think i’m gonna said to Streamlabs to put my IP in us whitelist so… (Sorry for my bad english i hope u will undestand me)