My ip is suspicious so unable to access site without using cloudflare Captcha

#1

From 3 days ago, when we surf the web home, we keep facing “One more step - Please complete the security check to access www …” to proceed to the site.

It does not matter which browser we are surfing or on what device (Windows/Iphone/Ipad/ Android).

I have contacted my ISP and according to them we do not have a shared IP address. Our IP address does not show any signs problematic activities, not even in the logs. Everything looked good according to them.

I have found out that it is related to Cloudflare. The web page somehow detects all our devices from our IP-address as potential bots or other malicious software and wants us to verify that we are humans.
My conclusions to the problem-solving guide:

Our IP address is not blacklisted on ProjectHoneyPot, however I have tried to whitelisted it anyway. It has not helped.

If I take a device from my network to a different network (another IP-address but from the same country) the validation screen is gone. Take it back to my network and the validation screen is back. Conclusion, it is related to our IP-address and we can rule out the country ban.

We are trying the same sites from a PC with Windows, Android, an Ipad and an Iphone. The validation screen turns up on all of them so this should rule out “your actions are triggering a Web Application Firewall rule”. All we try to do is to surf the web with a web browser. Antivirus software also seems pointless because all the device in our network can not possible been infected by malicious code. The validation screen turns up on all devices.

I am running out of options on how to solve it. I am really start to think that we are affected by some error in Cloudflare. What can we do to fix this?

Please help me!

#2

Here is some information on why that happens:

And a workaround:

#3

Hello salemreal2002 You are not alone .
Sorry if i write here, because my ip is black listed wrongly too, and IP address is not blacklisted on ProjectHoneyPot neither.
On Saturday start all problems, i was playing, game server crashed because ddos atack, then i reconect to game and try to play again, because was impossible to play fine i stop, next day can’t to play ( atlas game) or open commun forums/ websites without capchas… right now i use a vpn program because, with my real ip is impossible to to ask for help here.
I’m not criminal, must be a false positive, please revise my ip ( please mail me for ip check) or say me what wrong activity? because i work all day and play if have some free time, no cheats, no spam, ddos is not on my mind… ¿what wrong?
Thanks on advance, regards.

#4

I agree with you ireyesix. I have tried all options in YouTube and websites but noting happen. So, I put my question here maybe I find the answer. I hope they can help us as we are just visitor to that websites.

#5

Thank you Sdayman for your reply.
For the first topic I have read it many times but doesn’t give the solution for my issue. and Privacy Pass I use it but for how long? I hope if you help me to avoid this problem and I will be grateful for that.

#6

A post was split to a new topic: Not like my domain

#7

I know you’ve done a lot to see why you ended up on the bad list, but Cloudflare’s automated decision-making process for CAPTCHAs is a secret so the bad guys don’t figure ways around it.

I don’t know how long it will take before you don’t need Privacy Pass any longer. It maybe a week or so. Though Privacy Pass is supposed to get you through that specific site for a while.

You mentioned that you tried some solutions from YouTube. Did you try turning off your ISP modem for a while and then turning it back on in order to get a new IP address?

#8

That’s a different issue. Please start a new thread with more details. If you recieve an like ‘zone is banned’ please open a support case:

https://support.cloudflare.com/hc/en/requests

#9

Yes, I did
But my IP doesn’t change

#10

Any new advice for my issue

#11

Salemreal2002, have you check your ip here? : https://www.whatismyip.com/blacklist-check/ check red flags, there you must go each website and ask for remove your ip from black list… perhaps there are hope

My isp say to disconectt cable modem for 4 days, i’m going to 1 week for ensure, i ask about manual ip change, but they say can’t. Only wen disconect a count down start at day 4 you ip flag as avalible to other customer, but is not sure that happen perhaps is going to be same…
Regards and good luck

#12

I would recommend reading something I posted a while back: Why am I getting CAPTCHAs?

#13

Hi ! I’m french and i have the same problem. On saturday my problems started too and i don’t know how i can resolve it, if someone have a solution

#14

And in French…

But one of the solution articles isn’t yet translated:

#15

HI Ireyesix
I check my IP and my IP is not in Blacklist and no red flags on it.
For disconnect my cable modem, you mean switch it off for 4 days or I remove the cable from my laptop and work wifi.
Thank you in advance

#16

Thanks Sdayman for the reply and the post translate. in ProjectHoneypot i’m in the whitelist and nothing change.
And for Privacy Pass i used this last night but it doesn’t work for the site i use (Sreamlabs i’m a Baby streamer) so i don’t know what to do after this and i try everything i saw in internet but nothing be different.
I think i’m gonna said to Streamlabs to put my IP in us whitelist so… (Sorry for my bad english i hope u will undestand me)

#17

Hello, i mean to turn off your cable modem’s power and also disconect coaxial cable / fiber too. In theory it work if you have semi- dynamic ip.

#18

Thank you for your explanation. But it is too hard to switch it off for 4 days as all my jobs from internet and need unlimited data.

#19

4 days? Just try it overnight while you sleep, then plug it back in the next morning.

#20

I did that but still the same