From 3 days ago, when we surf the web home, we keep facing “One more step - Please complete the security check to access www …” to proceed to the site.
It does not matter which browser we are surfing or on what device (Windows/Iphone/Ipad/ Android).
I have contacted my ISP and according to them we do not have a shared IP address. Our IP address does not show any signs problematic activities, not even in the logs. Everything looked good according to them.
I have found out that it is related to Cloudflare. The web page somehow detects all our devices from our IP-address as potential bots or other malicious software and wants us to verify that we are humans.
My conclusions to the problem-solving guide:
Our IP address is not blacklisted on ProjectHoneyPot, however I have tried to whitelisted it anyway. It has not helped.
If I take a device from my network to a different network (another IP-address but from the same country) the validation screen is gone. Take it back to my network and the validation screen is back. Conclusion, it is related to our IP-address and we can rule out the country ban.
We are trying the same sites from a PC with Windows, Android, an Ipad and an Iphone. The validation screen turns up on all of them so this should rule out “your actions are triggering a Web Application Firewall rule”. All we try to do is to surf the web with a web browser. Antivirus software also seems pointless because all the device in our network can not possible been infected by malicious code. The validation screen turns up on all devices.
I am running out of options on how to solve it. I am really start to think that we are affected by some error in Cloudflare. What can we do to fix this?
Please help me!