My domains is failing to resolve and the load balancer is disappeared

[it1555]

Load balancers disappeared, all of are sites are down, we’re getting “Internal server error” in Cloudflare’s WEB UI and a subscription error after the bill

was paid

[Luis_McCloud]

Hi @it1555, I’m sorry to hear about the issues that you are experiencing.

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

[it1555]

Hi, I’ve opened a billing ticket #3173858

[hollynghiem]

Our engineers will follow up with you on the ticket 3173858. Thank you!

[eportillo]

Hello,

Can you please review ticket #3173858 as our team has written our some next steps in regard to this issue. We appreciate your patience.