My domain suddenly became inaccessible in some areas of the Philippines

[user1476]

What is the name of the domain?

kapitwifi.ph

What is the issue you’re encountering

website inaccessible

What steps have you taken to resolve the issue?

I had to disable the proxy to make it work. I’ve been using Cloudflare for almost a year now, and this problem only happened last night.

What feature, service or problem is this related to?

DNS not responding/updating

[DarkDeviL]

@user1476

I had to disable the proxy to make it work

Can you please share the AS number of the ISP / provider, where are you seeing this?

The AS number can be found here:

• https://1.1.1.1/help
  → AS Number
• https://bgp.tools/
  → The AS number shown under “You are connecting from” like this: “Cloudflare, Inc. (AS13335)”
• https://bgp.he.net/
  → The AS number shown like this: “Your ISP is AS13335 (Cloudflare, Inc.)”

[user1476]

This is the ISP/Provider that I had to disable the proxy to make it work. Other ISP works perfectly.

https://1.1.1.1/help

Connected to 1.1.1.1	Yes
Using DNS over HTTPS (DoH)	Yes
Using DNS over TLS (DoT)	No
Using DNS over WARP	No
AS Name	Cloudflare
AS Number	13335
[Cloudflare Data Center] HKG

https://bgp.tools/

• IPv4: [180.195.111.97]
• PLDT (Philippine Long Distance Telephone Company) ([AS9299]
• [180.195.96.0/20]

https://bgp.he.net/

You are visiting from [180.195.111.97]

Announced as 180.195.96.0/20 (HOME_DSL)

![Philippines]

Announced as [180.195.96.0/19] (HOME_DSL)

![Philippines]
Your ISP is [AS9299] (Philippine Long Distance Telephone Company)

[DarkDeviL]

@user1476

Other ISP works perfectly.

That would indicate an issue with the ISP.

What exact error code(s)/message(s) do you see?