My domain cannot be added to Cloudflare

Website, Application, Performance Getting Started
1

What is the name of the domain?

What is the error number?

N/A

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

My domain cannot be added to Cloudflare, and the following error is displayed: “The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.” Can you help me resolve this issue?

2

Hi,

The error you’re getting here means that this zone is active on another Cloudflare account and the Zone Hold feature is enabled:

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

You can find more details about the Zone Hold feature in our documentation:

You will need to contact the owner of the Cloudflare account where the zone is active so they can disable Zone Hold for this zone.

Using an online WHOIS tool might help you finding the owner of a website if needed, see this external tool or this other external tool.

If you are the rightful owner of the domain, I suggest you to create a ticket so that support can further assist you

3

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.