My cpanel mails in outlook it cannot connect to the incoming mail

General Cloudflare Email Security
1

What is the name of the domain?

dentalnetwork.com.mx

What is the error number?

No number

What is the error message?

in outlook it cannot connect to the incoming mail server

What is the issue you’re encountering

in outlook it cannot connect to the incoming mail server

What steps have you taken to resolve the issue?

I changed the name of the incoming mail server in the outlook settings

What are the steps to reproduce the issue?

Configure any email of Dentalnetwork domain in the outlook platform

Screenshot of the error

outlook error.png
outlook error.png638×514 6.45 KB

2

Configure Outlook manually and use mail.dentalnetwork.com.mx as both your incoming and outgoing mail server, instead of dentalnetwork.com.mx.

3

Hi George. Yes, I configured outlook manually and I used mail.dentalnetwork.com.mx in incoming and outgoing mail server but it doesn’t work. I think that it is an issue in configuration of DNS registers on cloudflare. The error says “Could not connect to the incoming server. Check the incoming server configuration and try again”.

4

The subdomain mail.dentalnetwork.com.mx is –not– proxied and resolves to your cPanel server IP address 162.215.174.xxx as expected. So I don’t see what Cloudflare configuration can cause this again.

I’ll put my money on port or firewall on the server instead.

5

Ports and the configuration on outlook in the computer where I am configuring the email are ok. Do you mean to the server in cpanel?