The customer bought the domain on Cloudflare but had not logged in for a long time. Now you are trying to log in but the password does not work, when you try to recover the password you do not receive the email to recover it. I also try to set the domain so that the email arrives and it is not working either. We don’t know how you can access support because you can’t log in anywhere.
The account to which you cannot log in is different than you are using here, correct? If so, I will send you a private message to collect more details. If not, let me know and I’ll dig deeper.
Yes, the account we are trying to log in to is different. But we couldn’t find where to ask for help. That’s why I posted from this account here to find out what we can do.
We already search in hotmail those emails and they are not blocked.
We don’t know what to do.