My Avid Link Account has been blocked

Hi, I’m working on my firewall and I allowed all the IP recommended by Avid Technology. However when I’m opening the App “Avid Link” I received a message “Sorry, you have been blocked” You are enable to access To resolve that issue it says contact the site owner and gave hime the Cloud ray ID and your IP. Cloudflare Ray ID: 871029333f84db8e.
Can you help me with that please ?

I contacted Avid directly but they said I should contact Cloudflare

Thank you

Welcome to the Cloudflare Community. :logodrop:

They are mistaken. Cloudflare cannot make any changes to customer rules. Only the Cloudflare customer, in this case Avid, can make changes to whichever of their rules is blocking you.

Hi, That is what I though but I wanted to double check. Thank you

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