My account‘s email address is deactivated. What should I do?

What is the name of the domain?

yjj52.com

What is the issue you’re encountering

Hi Cloudflare Support, I hope you can help me with an urgent issue regarding my Cloudflare account linked to the email address [email protected]. I accidentally deleted this email address, and as a result, I can no longer receive emails or log into my Cloudflare account. I have already consulted Microsoft support, who informed me that they cannot recover the email address. In an attempt to resolve this, I tried reaching out using another account, but the response I received was that I need to transfer the domains from the old account to a new one. However, since I cannot log into the original account and the email address is no longer active, I am at a loss on how to proceed. This account contains all of my domains, including those registered directly through Cloudflare and others transferred from NameSilo. Additionally, I have PayPal set up for automatic renewals, and I have all the PayPal billing records and auto-renewal information that can prove the ownership of the account [email protected]. Despite havin

Screenshot of the error

Despite having this proof, I am unable to use the email address.

Could you please guide me on the steps I can take to regain access to my Cloudflare account? I am willing to provide any necessary documentation or verification required to assist in resolving this issue as quickly as possible.

Thank you very much for your help.

Welcome to the Cloudflare Community
:logodrop:

In many cases the only option is to start a new account. However, since you have domains registered with Cloudflare Registrar you may be able to recover with the assistance of registrar support.

Can you create a Registrar ticket and share your ticket number here? You can open a Registrar ticket here, https://dash.cloudflare.com/?to=/:account/support

I recommend including a link to this topic in your ticket to help support understand the situation.

Thank you for your response. I have tried submitting another support ticket from a different account and am now waiting for a reply.

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