Hello, This account was flagged in a recent fraud review. In order for you to continue using Cloudflare’s paid services, we will require that you provide your verification. Should you decline to provide the requested information, we will proceed to cancel any services, refund any charges and suspend the account. Cloudflare uses Stripe as our third party verification vendor. Please click on the following Stripe link to provide your information. PLEASE NOTE this link is only valid for 24 hours and should be utilized in one sitting: Identity Verification | Stripe Please respond within 24 hours using the link provided. If we do not receive a response to our verification attempt within the next 24 hours, we will cancel any recent domain registrations and downgrade any paid services. If you have any concerns or need further assistance, please feel free to contact us at [email protected] or reply to this ema
What is the issue you’re encountering
A few days ago, I bought a new domain on Cloudflare. and everything went smoothly, not untill the next day. I received an email about payment fraud, which required me to complete verification. The verification was only valid for 24 hours, and I failed to verify in time. Then the account was suspended. My account is free, but I can’t contact customer service and ask him to re-verify it for me. I can’t find the button to transfer the domain name in the background. I checked the official documents and can’t find the button to transfer the domain name. I received a refund from Cloudflare. A domain name purchased directly from cloudflare is no longer available ? Can anyone help me and tell me what to do? Or is there any way to transfer the domain name to another service provider? If you know the solution, please let me know. Thank you very much! My account has been suspended. I cannot contact customer service to restore my acco
What steps have you taken to resolve the issue?
I have contacted support severally but no one is responding
Billing issues requre a Billing ticket with Support
Unfortunately, Cloudflare still has got Billing issues ongoing. Cannot tell if true or false for your case since I don’t have any further insights.
I am afraid you are a bit out of luck here.
Thankfully you’ve successfully received this.
It’s weekend and since you’re Free plan type, I am afraid that unfortunately it might take weeks to get any response back to you by looking the feedback from other topics on these forums lately. I am sorry to hear this happen to you. I’d give it a try with another domain registrar and be responsible and more accountable about my service to pay them on time, next time.
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
I have not gotten a single response from support since i started sending out requests i have sent over five now and nothing, i dont even know if it is safe to open another account and purchase the domain again, because i checked it here https://whois.domaintools.com/ and it says the domain is available
You can try.
However, you’d also have to verify your Cloudflare account with 2nd email address and have correct and valid payment information added.
I’d suggest if you’re going this way, use Incognito Mode just in case due to the old data, cache and cookies.
Hopefully, you won’t end-up in a billing error, otherwise Cloudflare might notice and flag this new account suspicious due to the activity of trying to get the same domain name. Just my best guess.
May I ask does this mean you’ve created 5 tickets already in the meantime or?
Furthermore, I’ve flagged your case to the team. Unfortunately I have no power and cannot speed-up the process nor write any ETA for the response and fix. Thank you for patience.
Please, no more tickets are necessary to create, since it just slows replies to the time of last ticket.
Yes i created 5 i know it’s wrong but its been six days already and i havent gotten any response on any. Thank you for your support though i would be expecting some sort of intervention soon and sure i would stop creating new tickets
