My account has been suspended. I cannot contact customer service to restore my acco

General Billing
1

A few days ago, I transferred several domain names from other service providers to cloudflare. The payment information was not very accurate. Then I received an email about payment fraud, which required me to complete verification. The verification was only valid for 24 hours, and I failed to do so in time. verify. Then the account was suspended. My account is free, but I can’t contact customer service and ask him to re-verify it for me. I can’t find the button to transfer the domain name in the background. I checked the official documents and can’t find the button to transfer the domain name. I received a refund from Cloudflare. A domain name purchased directly from cloudflare is no longer available, and the remaining domain names transferred from other service providers can still be used normally. Why is this? I wonder if their refund means that the remaining domain names will no longer be available? Can anyone help me and tell me what to do? Or is there any way to transfer the domain name to another service provider? If you know the solution, please let me know. Thank you very much!

3

Hi there. You should still be able to login to your Cloudflare account in https://dash.cloudflare.com/profile and request another verification email to you as the first step.

I received a refund from Cloudflare. A domain name purchased directly from cloudflare is no longer available

Was the domain newly registered then canceled within Cloudflare? It may be unavailable right now, but you can give yourself 5 days time to check if the domain is available again by using WHOIS - https://whois.domaintools.com/

Or is there any way to transfer the domain name to another service provider?

If there is a need to transfer your transferred domains to another provider, you will have to wait 60 days from the transfer date to do so.

I would advise you sort out on your account verification first and try to work it out before deciding to move on with the domain transfers.

4

thank you for your reply! Cloudflare uses Stripe as our third party verification vendor. I received a verification email like this. It should be that I need to verify my identity. Can you verify it again and cancel the account restriction? tubemusicllc.com, this domain name, is normal when checked by WHOIS, but it cannot be used normally. I want to know if you will stop my domain name after refunding the money? If the domain name has been waiting for more than 60 days, will the transfer button appear? At present, when I click Manage Domains>Manage, I will receive the error “Error
There was an error fetching domain data for tubemusicllc.com.”, I hope you can help solve it, thank you!

5

You are conversing with other Cloudflare users right now, so we won’t be able to verify anything. You need to sign in to your Cloudflare account and open a Billing support request.

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

6

alright, thank you very much!

2 Likes
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I am really disappointed with the cloudflare platform!

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Hi @xiahuagui

The ticket you created yesterday has been forwarded to our Trust & Safety team, so they should reach out to you.

I will close this post.

1 Like
9

Hi @xiahuagui, your topic has a solution here.

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