My A record may be using the wrong IP address

JBM · December 12, 2020, 4:08pm

It has been more than 24 hours since I pointed my DFYeCom.com custom domain to 209.151.154.183 nameserver but it still shows a 404 error.

I noticed Cloudflare is pointing to a different IP address(es)

It appears my A record may be using the wrong IP address. You can see here that 209.151.154.183 is not showing up in my DNS records.

I contacted the developer and he indicated that if I can’t get it sorted I should contact Cloudflare support for assistance with the setup.

Any help would be much appreciated

sdayman · December 12, 2020, 6:20pm

Domains here should use Cloudflare’s name servers. If you want to use a different name server, you would need to change this at your domain registrar.

That’s because Cloudflare is proxying your traffic.

JBM · December 12, 2020, 6:50pm

Actually, they are. My domain nameservers are pointing to Cloudflare

And the Cloudflare A record is pointing to the correct IP

According to this, it should be working fine

But it still is showing a 404 error

Can’t figure out what is wrong except for the fact that it is showing a different IP in mytoolbox

Any other suggestions?

Thanks

sdayman · December 12, 2020, 6:57pm

Then this comment is not clear to me, unless you meant web server.

I see you’re getting a 404 when using HTTPS. Was your site working with HTTPS before you added it to Cloudflare?

JBM · December 12, 2020, 7:42pm

Good point. Actually, it is a brand new domain so the answer is no, it did not have HTTPS before Cloudflare.

Do you think that is the problem?

I also noticed it is registering the traffic so I have no idea why the 404 error.

Thanks

sdayman · December 12, 2020, 8:30pm

That’s a significant problem.

404 errors still count as traffic.

JBM · December 12, 2020, 9:09pm

Thanks for your help, much appreciated but I am still confused why the A record is using a different IP than the one I added. Also, the domain is pointing to Cloudflare’s Nameservers, so everything should be working fine, but I am still getting a 404 error.

I turned off the SSL/TLS and it still gives me a 404 error, so it must be something else.

Any other suggestions?

sdayman · December 12, 2020, 9:24pm

Let’s back up a bit and take Cloudflare out of the loop. Go to the Overview tab in dash.cloudflare.com and click “Pause Cloudflare on Site” in the lower right corner. It will take five minutes for this to take effect. Then see if the site starts working again.

JBM · December 12, 2020, 9:45pm

Paused it and now the A record is showing the correct IP…BUT, I am still getting a 404 error

Do I enable it?

sdayman · December 12, 2020, 9:48pm

Then it’s a server issue you need to resolve with your host.

sdayman · December 12, 2020, 10:18pm

If it’s not hosted anywhere, what is your developer working on?

sdayman · December 12, 2020, 11:09pm

Ok, that’s where it’s hosted and you need to work this out with them.

JBM · December 12, 2020, 11:55pm

Mystery solved!!! I had entered the domain with Capital letters, and that was triggering all the problems

Thank you so much for taking the time to help me troubleshoot the issue

system · December 17, 2020, 11:55pm

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