My 2 site's "Advanced Certificate Manager" has been deactivated

What is the name of the domain?

anvs.xyz, annanovas.com

What is the issue you’re encountering

“Advanced Certificate Manager” has been deactivated

What steps have you taken to resolve the issue?

My subscribtion was failed in due date, but I have paid manually after 3 days, but my 2 site’s “Advanced Certificate Manager” has been deactivated, and a Pro plan has been switched to Free plan.
Now when I am going to activate those, it is saying that it will added into my bill again !!!

Screenshot of the error

more screenshot

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Greetings,

Thank you for asking and sharing feedback information with provided screenshots.

I am sorry to hear you’re facing such an issue.

Kindly, could you please drop this into a ticket and share the ticket number here with us so we could escalate this case for you? You can open an ticket here, https://dash.cloudflare.com/?to=/:account/support . Thank you in advance

Thanks for your kind reply. I have already created a case (case id : 01032354) 7 days ago, but yet not get any reply from Cloudflare.

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Thank you for sharing your ticket number here. I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

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This topic was automatically closed after 15 days. New replies are no longer allowed.

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.