MX records not updating

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the issue you’re encountering

I’ve been trying to update MX records in order to get mail going to my new webmail host but things don’t seem to be updating. Saved everything yesterday afternoon and still no change. tried again today just to be sure everything was correct, it was, but still no change. any help would be appreciated. Trying to change A mail MX records and SPF record.

What steps have you taken to resolve the issue?

Change record information to new and save.

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Change record information and save.

2

I’m seeing this. What’s it supposed to be?

apdrums.com mail is handled by 10 d153644a.ess.barracudanetworks.com.
apdrums.com mail is handled by 20 d153644b.ess.barracudanetworks.com.
3

It should be as follows:

MX @ mxa.inbound.socket.net Priority: 100 43200

Note to the community, I am the least tech savvy person on the planet. Apologies in advance.

4

Can you post a screenshot of that MX record? Also, check the bottom of your DNS records page to make sure the Cloudflare name servers are Mona and Rudy.

5

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6

Interestingly, the Cloudflare name servers were Mona and Rudy earlier. Now they are Ashley and Sullivan.

7

That’s why your DNS changes aren’t propagating. You’ll need to update your WHOIS info at GoDaddy to point to your new name servers.

8

Should they not be Mona and Rudy then?

9

Nope. GoDaddy’s should match what you have in your Cloudflare dashboard: Ashley and Sullivan

1 Like
10

Is changing them going to screw anything up with the website?

11

Also, how and why did they change at Cloudflare?

12

Good question. Quite possibly. What’s probably happening is that the domain was set up in another account, and now you’re working on it in a new account.

In the Overview page, does it say that your domain is Active?

Screenshot 2024-09-27 at 4.33.19 PM
Screenshot 2024-09-27 at 4.33.19 PM1020×328 21 KB

2 Likes
13

Will changing them affect my website?

14

Yes. Your screenshot shows that you don’t have any records for your website, so you are probably in the wrong Cloudflare account.

2 Likes
15

That sounds bad. what exactly does that mean?

16

In other words, How could I be in the wrong account? I logged into my Cloudflare account.