MX Records Keep Reverting


#1

I’m trying to change my mx records from Zoho to Google Apps. I remove the 3 Zoho records and add 5 new Google Apps records, log out, log back in and everything seems to have saved. The next day, my Google Apps records are gone and I’m back to my original 3 Zoho records. How do I persist this change and why does it keep reverting after a few hours?


#2

That’s a mystery. If you’re using the new Cloudflare dashboard, try clearing your browser’s cache, cookies, and everything else for Cloudflare. Then try again.

If it’s still broken, contact Support: support AT cloudflare DOT com
or https://support.cloudflare.com/hc/en-us/requests


#3

The records are being changed (back) by someone/thing logging in to your account from a Comcast network. Do you have a script/ tool managing your DNS records anywhere?


#4

I am on a Comcast network, so i imagine that is me you’re seeing. But no, we do not have a script managing the DNS nor is anybody here changing it back. Can you tell if it’s always at the same time or after a certain amount of time?


#5

The changes happened at different times each day (if you go to the audit log in your account settings you can see the IP address and times).


#6

@cscharff Thank you for investigating, but the ip I see is from AWS which is not our cloud provider. I’ve changed my pw and will keep an eye on whether it happens again


#7

You might also change your API key (if you aren’t using your API key for other things) just to make sure someone hasn’t used it in a tool and forgotten about it.


#8

Thank you for the suggestion. We’ve tracked it down to one of our integrations and have removed that vendor. We can close this topic


#9

This topic was automatically closed after 14 days. New replies are no longer allowed.