What is the name of the domain?
placeholder-url-for-privacy.com
What is the error number?
10400
What is the error message?
Bad Request (Code: 10400)
What is the issue you’re encountering
Numerous cloudflare security features not working in our pro plan, no answer from support
What steps have you taken to resolve the issue?
This is an issue with Cloudflare, so you would need access to our account to see them, we have contacted support and are getting no responses, so am at a loss of how to proceed
- Managed rules are not showing at all, the managed rules tab shows only the “add exceptions” button
- There is no visible no option to enable bot protection
- Bot reports tab shows “there was an error fetching your data”
- Changing setting in “definitely automated” (in bots section) gives “Bad Request (Code: 10400)” error
- Enabling “Wordpress Specific” in Super Bot mode is greyed out, despite the “verified Bots” option being
This system only lets me upload one screenshot, but I have multiple. I have a ticket - 01007827 - which is over a week old
PSI hope you understand why I wouldn’t publicly announce the URL of a site that has all of its security features failing!
Was the site working with SSL prior to adding it to Cloudflare?
Yes
What is the current SSL/TLS setting?
Full
What are the steps to reproduce the issue?
This is an issue with Cloudflare, so you would need access to our account to see them, but we have tried contacting support, with no response, so at a bit of a loss.
- Managed rules are not showing at all, the managed rules tab shows only the “add exceptions” button
- There is no visible no option to enable bot protection
- Bot Reports tab shows “there was an error fetching your data”
- Changing setting in “definitely automated” (in bots section) gives “Bad Request (Code: 10400)” error
- Enabling “Wordpress Specific” in Super Bot mode is greyed out, despite “verified Bots” being set to allowed
This system only lets me upload one screenshot, but I have multiple to show all of the issues. I have a ticket - 01007827 - which is over a week old, and really don’t know how to proceed.
PS I hope you understand why I wouldn’t publicly announce the URL of a site that has all of its security features failing!
