Multiple Account Help

Background

  • I had a free cloudflare account with 2FA
  • I lost my phone and so couldnt login to the account
  • created a new account and today tried to migrate the domain to the new account

Result
I get the following error

Error 1000 Ray ID: 561030b34adbfb98 • 2020-02-06 21:24:19 UTC

DNS points to prohibited IP

Question
I am unsure whether this is caused by the multiple cloudflare accounts
Even if it is not, can you help deactivate the old account so that I can update the email id to the one that i use commonly?

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The community can’t help, only contacting support might be able to assist. Alternatively, move your domain to your new account and abandon the old one.

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