MP4 videos not working on safari

[gareth.langley1]

Hi,

I am new to Cloudflare so any help here would be amazing

For some reason, MP4 videos are not playing on safari but are working on all other browsers. I believe this is a result of going through Cloudflare as when not using Cloudflare all videos work fine on all browsers. I imagine I am not the only person who has encountered this issue so hope someone can help.

I have looked through the forum and can see this question has been asked a couple of times but no resolution given

[Judge]

MP4 Won't Load in Safari Using CloudFlare

We’ve been fighting this for years and just figured it out. From Stack Overflow (html - <video> plays in other browsers, but not Safari - Stack Overflow) Safari requires webserver to support “Range” request header in order to play your media content. For a legit “Range” request response, your web server need to return status code “206”. Our proprietary CMS is built on PHP like Wordpress and we had to modify it to support Range request headers just like this code: Support HTTP Header Range,…

MP4 Won't Load in Safari Using CloudFlare

I’ve been working on this with another member offline. We’ve come to the same conclusion that it has to do with the way the file was served at the origin. But it’s not a 200-vs-206 issue. Mine works and is sending 200. From my email: I would be thinking at this point it’s a fault at the server. My guess it’s not being served correctly. I tried to look for differences (see attached). A few things to fiddle with on the server: • Remove Etag • Make sure files are being served in full rather …

Read through these 2 solutions/the megathread if possible, it contains a lot of information regarding the issue.