Moving from Shopify

Our domain was with shopify and now we are moving to another platform yet we are not able to connect with the new platform as they informed that old records for our domain still exist. how can we clear it

Greetings,

Thank you for asking.

Sounds to me like your domain name is stuck in their SSL for SaaS integration :thinking:

Have you tried contacting Shopify support about this and to double-check this for you and possibly to unhook your naked domain and www hostname from their setup/integration? :thinking:

Kindly, I’d suggest you to use the below article and the tool mentioned inside it to resolve your naked domain and www hostname with it. Below article describes more in detail about this issue, if that’s your case too as it sounds to me:

Kindly, may I ask you if you could use the tool called “Liberate the Hostname” from the article below and repeat the process using below tool for both www.domain.tld and naked domain.tl just in case:

Otherwise, if still nothing, write a ticket to the Cloudflare support and share your ticket number here with us so we could escalate your issue.

You might be offered to switch to the new Customer Support Portal and create a ticket there.

cc

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