Moving domain from free plan to business plan

Application Performance DNS & Network
1

What is the name of the domain?

dekdok.com

What is the error message?

Invalid Nameserver

What is the issue you’re encountering

dekdok.com is pending until you complete the instructions on the Overview page and we are able to verify ownership.

What steps have you taken to resolve the issue?

I have tried to update Nameserver but am unable to access via the Free Plan.

What feature, service or problem is this related to?

DNS not responding/updating

2

If you see that message, you are most likely not in the correct account for your domain.

Two different sets of cloudflare nameservers is a very good indicator you are logged into the wrong account. Check the domain has nameservers here, DNS Propagation Checker - Global DNS Testing Tool. If the two you see on whatsmydns are not the two you see shown on this page, https://dash.cloudflare.com/?to=/:account/:zone/dns then you are most certainly in the wrong account.

The only way you’ll be able to regain access is by having access to the email address of the other account. I’d start with this link, if you don’t know the email. Do that and then check any other email accounts for an email on gaining access. This link may help, but it only work when logged out, if you don’t know the email: https://dash.cloudflare.com/forgot-emai

3

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.