Moving DNS from one Cloudflare account to another, when you have no access to the former account

Website, Application, Performance DNS & Network
1

Hi All

My colleague setup DNS using CloudFlare for my website. He has unfortunately lost his credentials and cannot get back into his account.

I have subsequently setup a new cloudflare account, added the domain, and it is requesting a change to the name servers which we obviously cannot do, due to the reason above.

I’m not a technical expert, but am trying to get access to make the required updates. I cannot seem to get a response from support.

Any tips on how to overcome this?
Would I loose any other settings on the previous account that I should be aware of?

Thanks

2

Why? The change needs to happen at the registrar, not Cloudflare. The domain is not registered with Cloudflare, is it? Which one is it.

3

Hi Sandro

The domain is registered with R4L, but cloudflare is already the DNS provider for my domain

4

Then simply change the nameservers at your registrar and the domain will switch over to the new account.

5

Thanks, will give that a go

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.