Moved 2 Domains to another server now they wont show anything

DNS & Network
#1

I moved more than a week ago 2 websites to a new Server. DNS Settings are fine but both pages only show error 500 or a blank page. I moved everything correctly and it was done in half an hour, I’m educated and working as IT. My Provider wont stop blaming cloudflare, and as far as I know I have a lot more projects setup in the DNS settings of those 2 Domains, and they are working flawless. So I’m kinda in a bad spot right now. My Provider blames cloudflare and wont do anything anyway, can someone help me resolve these issues? It’s for following domains:

https://metal-schweiz.ch
https://gerber-web.ch

It’s not acceptable that these pages are almost since 2 weeks down and noone cares…

#2

For now, use the overview page and “Pause Cloudflare on site” and see if you can get those two sites working. That will put them in DNS-only mode so you can troubleshoot. Just give that setting five minutes to take effect.

#3

Alright I’m currently trying out your suggestion. I wanted to write you that a traceroute command to www nad non www adress results in nothing, Cloudflare isn’t processing my dns entries for sure. Here are the results:

Traceroute to non www adress:

traceroute to gerber-web.ch (172.67.190.103), 30 hops max, 60 byte packets
1 v-27-120-100-123.ub-freebit.net (27.120.100.123) 0.063 ms 0.028 ms 0.024 ms
2 vps2-gate-1.oi.dti.ad.jp (202.216.248.154) 3.538 ms 3.489 ms 3.531 ms
3 oi-gate-1.otemachi4.dti.ad.jp (203.181.69.1) 0.883 ms 12.194 ms 0.940 ms
4 xe-0-0-15-1.a02.tokyjp05.jp.bb.gin.ntt.net (61.213.145.141) 1.137 ms 1.089 ms 1.022 ms
5 ae-4.r03.tokyjp05.jp.bb.gin.ntt.net (129.250.6.188) 1.560 ms ae-25.r02.tokyjp05.jp.bb.gin.ntt.net (129.250.6.182) 2.054 ms ae-4.r03.tokyjp05.jp.bb.gin.ntt.net (129.250.6.188) 1.537 ms
6 ae-4.r31.tokyjp05.jp.bb.gin.ntt.net (129.250.3.57) 1.690 ms 1.369 ms ae-3.r30.tokyjp05.jp.bb.gin.ntt.net (129.250.3.23) 1.483 ms
7 ae-3.r00.tokyjp08.jp.bb.gin.ntt.net (129.250.6.129) 2.095 ms ae-2.r00.tokyjp08.jp.bb.gin.ntt.net (129.250.6.127) 1.983 ms 1.934 ms
8 61.120.144.42 (61.120.144.42) 2.640 ms 2.564 ms 2.548 ms
9 172.67.190.103 (172.67.190.103) 1.908 ms 1.846 ms 1.901 ms

Traceroute to www adress:

traceroute to www.gerber-web.ch (172.67.190.103), 30 hops max, 60 byte packets
1 v-27-120-100-123.ub-freebit.net (27.120.100.123) 0.042 ms 0.026 ms 0.023 ms
2 vps2-gate-1.oi.dti.ad.jp (202.216.248.154) 1.529 ms 1.478 ms 1.427 ms
3 oi-gate-1.otemachi4.dti.ad.jp (203.181.69.1) 0.956 ms 0.894 ms 1.057 ms
4 xe-0-0-15-1.a02.tokyjp05.jp.bb.gin.ntt.net (61.213.145.141) 8.726 ms 8.686 ms 8.630 ms
5 ae-25.r02.tokyjp05.jp.bb.gin.ntt.net (129.250.6.182) 2.325 ms ae-4.r03.tokyjp05.jp.bb.gin.ntt.net (129.250.6.188) 1.892 ms 1.847 ms
6 ae-3.r31.tokyjp05.jp.bb.gin.ntt.net (129.250.3.29) 1.544 ms ae-4.r31.tokyjp05.jp.bb.gin.ntt.net (129.250.3.57) 1.396 ms 1.340 ms
7 ae-3.r00.tokyjp08.jp.bb.gin.ntt.net (129.250.6.129) 1.897 ms ae-2.r00.tokyjp08.jp.bb.gin.ntt.net (129.250.6.127) 2.101 ms ae-3.r00.tokyjp08.jp.bb.gin.ntt.net (129.250.6.129) 1.569 ms
8 61.120.144.42 (61.120.144.42) 15.414 ms 15.357 ms 15.084 ms
9 172.67.190.103 (172.67.190.103) 1.996 ms 2.042 ms 2.105 ms

I will report back later if your suggestion has worked…

#4

So i moved the DNS entries to freeDNS and now its being resolved correctly… As it seems, but the pages are still blank but i guess its no cloudflare related topic anymore so, case closed.

But let me know what the problem with cloudflare not forwarding my entries is and i will change back by then I was happy with using Cloudflare.