Move domains to another account - cannot open a ticket

General
1

I need to move about 80 domains from one account to another (split to three accounts actually), since the domains/websites were sold.

https://support.cloudflare.com/hc/en-us/articles/204615358-Moving-domains-between-Cloudflare-accounts
Says I need to contact support.

When I try to open a ticket, it won’t let me. I can complete the first 3 steps and see on top:

To help Cloudflare detect common issues and try to resolve your problem quickly, we’ll run some diagnostics on your domain. Please wait.

Which is there forever. And below that:

Dear valued customer,
Due to the current global pandemic crisis, Cloudflare has seen a large increase in Internet traffic through our network, and is experiencing a large increase in customer ticket volume. This has resulted in longer than normal delays in inquiry…

The “Next” button is disabled.
Can someone please help me get in touch with support somehow?

2

Hi @muxafjdt ,

That’s a lot of domains to move!
You only need to contact support in two specific cases:

You will need to contact Cloudflare support to move your domain:

  • if you are using a European domain registrar. Certain European registrars have a different nameserver registration process. You may experience problems if you try to update your nameservers on your own.
  • if Cloudflare is not your authoritative DNS provider (using a CNAME Setup ), where your nameservers do not point to Cloudflare. We’ll need to convert the zone type for you.

Does one of those apply to you? If not, you can move them yourself without needing support. If so, I am not sure on the exact issue you are having contacting the, but you should be able to go through with submitting it. If not, you can email [email protected].

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