Hello there,
I have made a big mistake. Instead of saving my payment information to Cloudflare, I received an email that $240 was deducted from my account.
Can you help put the money back into my account since I am not purchasing anything now?
Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community Forums.
To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.
It sounds like you subscribed to Pro Annually. You’d need to contact support either way to get help with this.
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Please do share that number @alexladwong
I’ve attached the screenshot from my Cloudflare Account and a pdf transaction info from my bank. I hope these will help reverse the transactions. Sorry for any inconveniences caused.
(Attachment Transaction_detail.pdf is missing)
I just received the invoice Number. Please can you help with the refund?
Invoice ID: CFUSA6919852
Due on May 10, 2023
Invoice Amount: $240.00
Do you have a ticket number with Billing Support @alexladwong?
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Invoice ID: CFUSA6919852
Due on May 10, 2023
Invoice Amount: $240.00
You must open a support request from your Cloudflare dashboard for any assistance with billing. Please follow the instructions provided earlier so that billing specialists can review your case.
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