Missing Orange cloud?


#1

Hi, First post!

I have found that I am missing the orange cloud under status opposite both of my cnames.

Does this matter?
How can I make it right?


#2

Hi Paul, that sounds like you might be pointing to a service that itself is using Cloudflare. In that case, your visitors are still getting the benefit of Cloudflare but the service provider you are using controls that particular Cloudflare configuration.

If you write into support and explain what your CNAME is they should be able to confirm.


#3

Thanks for that Simon, this is new to me and I thought I had explored all logical reasons, but it appears not!!


#4

No problem Paul - it really isn’t 100% clear and it’s something we’re looking to make better.